Frequently Asked Questions

WILDFLOWER PRODUCTS 

 

All of the industrial hemp used for our CBD is organically grown and processed with CO2 to ensure the safest, highest quality ingredient we can provide.

All of our topical sticks, soaps, tinctures, and capsules are made with all natural ingredients, and our capsules are vegan.

Industrial hemp, sometimes called Cannabis Sativa L, is a plant that has been bred for fiber and CBD production. Industrial hemp is required by law to have less than 0.3% THC, the psychoactive ingredient in marijuana.

Marijuana has been bred to contain large amounts of THC, a psychoactive compound which can affect your mood, behavior, and perception.

All of Wildflower’s industrial hemp is organic and sourced from Colorado, Oregon, and Kentucky.

 

What does 'TRANSACTION FAILED. 200 – TRANSACTION DECLINED BY AUTHORIZATION SYSTEM' mean?

It's a good news —⁠ It means that your credit card has really good protection system! However, that also means that your bank requires a one-time verbal authorization to approve your online purchase from Wildflower. Sometimes, for example when your bank updates their online shopping policy, they want to make sure it’s actually you making the purchase.

 

Please call the number on the back of your credit card to authorize your Wildflower purchase. Once authorized, you shouldn’t have to do this ever again while shopping with us.

If your order was declined for any other reason that is with no connection to your bank, please contact us at info@wildflowerbrands.co

Our CBD oil products are legal to consume both here in the U.S. and in many countries abroad without a prescription. Wildflower Brands Inc., is a publicly traded company (See link Wildflower on The CSE ) that does not grow, sell or distribute CBD products in ways that violate United States Law or the Controlled Substance Act.

Wildflower CBD products are available directly from our website and select stockists in the USA—including legal cannabis retail stores, health practitioner clinics, and mainstream brick-and-mortar stores. Visit our Where to Buy page to see the list of stockists.

Our CBD products are available at select i502 licensed retail stores in Washington and licensed recreational cannabis retail in California to all adults aged 21 and over. Due to individual state requirements, Wildflower products in licensed cannabis retail stores may have THC levels that are closer to 0.3%. 

Each individual is unique and has different wellness goals they would like to target through the use of Wildflower products. We are not medical professionals and cannot make medical claims, but the feedback we have received from a variety of patients and consumers alike has been overwhelmingly positive.

As with any health condition, we encourage you to consult with your physician or healthcare practitioner about Wildflower products, to develop the most appropriate health and wellness regiment for your specific needs.

The combination of delivery method and amount of CBD will produce a different effect, which may vary from individual-to-individual. The first step is to decide on the CBD delivery method. In general, we recommend following guideline below: 

  • Vaporizers are the fastest acting delivery method but will produce a shorter effect. Vaporizers are great for wellness seekers who need immediate relief.
  • Capsules take more time to kick in since it is absorbed through your digestive system, and will result in a more subtle but sustained effect. They can be used like a supplement to conveniently incorporate CBD into your daily practice. For some customers, it can take up to two weeks of daily use to experience the full benefit of CBD capsules.
  • Tinctures provide a convenient middle-ground, in terms of duration and speed of absorption. The CBD is ingested both sublingually as well as through your digestive system. 
  • Topicals are ideal for targeted relief of localized aches and inflammation. It is a popular product for muscular and joint pain, as well as various skin irritations.
    It may be a bit daunting when you first start adding CBD to your wellness regime, but you will quickly find out what works for you after a bit of trial-and-error. 

    Recommendations for individuals depend on their body weight, physical condition, and age. Therefore, the right recommendation depends on your individual need and your body's response to CBD. Generally suggested guidelines for a healthy individual are 10-30 mg CBD daily, however, we always recommend adjusting until you find your optimal dosage level. 

    Wildflower values the customer's experience of our products and service. All Wildflower product are backed by a 100% satisfaction guarantee.

    If you are not fully satisfied with your purchase, you may request a full refund of the purchase price within 30 days.

    We always recommend consulting with a medical professional when considering CBD for specific ailments and medical conditions, or when already taking prescribed medication. 

    Our sales director, Ken Oakes, will be able to help with any wholesale enquiries. If you're interested in becoming a stockist, please email ken@wildflowerus.com.

    Our online store uses a global payment processor based in the UK, which some banks may perceive as an international transaction. For example, smaller financial institutions may charge small international fees to customers depending on the restrictions level or restriction recognition they may have.

    This typically gets resolved by calling your credit card-issuing bank and request a refund given that the transaction was placed online on a US website/business.

    Wildflower products continue to be available for purchase online with Visa cards, Master Cards and through our stockists.  

    We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

    Route+

    Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

    Purchased Route+ and need to file a claim? File here

    The Route App (Free)

    The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

    Haven’t downloaded the app yet? Download here

    Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

    To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

    To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

    Route Checkout

    If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@wildflowerbrands.co and we will be happy to work with you to remedy the situation.

    Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

    Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

    If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .

    Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

    Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

    Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.