Where do you ship?
We can ship to valid US street addresses and PO boxes in all 50 US states. Please note that shipping to PO boxes are only available through USPS Ground shipping.
Which carriers do you use to ship and when will my order arrive?
We offer USPS First-Class Ground and UPS 2-day Air for shipping. Ground shipping is free on orders over $50, while for smaller orders there is a $7.50 shipping charge. Delivery estimate is under 7 business days in normal circumstances. UPS 2-Day Air orders ship within 24 hours of being placed and deliver within 2 business days.
Please note that only USPS will accept packages addressed to a P.O. Box.
When will my order ship?
Our order logistics are handled by human beings. Our shipping facility runs during regular business hours (Monday-Friday) and on some Saturdays. Most orders received before 12pm CST will be processed and shipped same day, while orders received after 12pm will be processed and shipped the following day. For orders received after 12pm on a Friday, orders will be processed at latest on Monday.
If a shipping notification has not been sent after two business days, please reach out to us by email.
Can I modify my order or shipping address after it's been placed?
If you need to modify your cart or shipping address after placing your order, please contact us at email@example.com, as soon as possible. Depending on when the order was placed, we may be able to make modifications or cancel the order before it is picked up by the carrier.
Once the order is shipped, we are not able to make any further changes. Please carefully review your cart and shipping information before placing your order.
The Wildflower team is generally available during business hours, 9am—4pm (PT) from Monday to Friday.
Do you ship to Canada?
Wildflower does not currently ship to Canada. Our headquarters are located in Vancouver, BC but the rest of our operations are based in the USA.
Why hasn’t my order been shipped yet?
While the tracking status may appear to be stuck in “pre-shipment”, the order is moving through the carrier’s delivery network. According to the carrier’s policy, the package is scanned when it arrives at the first USPS distribution center, rather than during pick-up at our warehouse.
Please be advised that delayed or missed scans do occur occasionally due to a variety of factors, which may include inclement weather, higher-than-normal parcel volumes, or other service disruptions. If tracking is not updated 5 business days after receiving the shipping confirmation, please let us know at firstname.lastname@example.org.
Why is my delivery taking longer than last time?
Wildflower products are shipped through USPS Ground, and usually arrives within 2-8 business days. However, a number of factors may impact the carrier's delivery standards, including weather conditions, technical issues, parcel volumes, etc.
Delivery delays may occur leading up to and after the following federal public holidays:
- Good Friday
- Day before Memorial Day
- Memorial Day
- Day before Independence Day
- Independence Day
- Day before Labor Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving Day
- Christmas Day
- Boxing Day
Tracking status has been updated to “delivered” but where is my package?
Please be advised that there may be a delay between the tracking update and when the delivery is made. In this case, the package is usually delivered later that day or by the end of the next business day.
If your order still does not show up around the delivery address, the package may have been stolen, misplaced by USPS, or delivered to the wrong address. Please let us know if your order is missing.
What do I do when USPS tracking shows an Alert status?
While the majority of parcel deliveries are made without an issue, certain circumstances may cause a delivery delay or an unsuccessful delivery attempt. These may include an incorrect address, an inaccessible delivery location, or an USPS error.
Following unsuccessful delivery attempts, USPS will usually make another attempt the following business day. If the package cannot be delivered, USPS will return the package back to the sender. Let us know if you are experiencing any delivery issues, and our customer success team will do our best to help.
All Wildflower products are backed by a 100% satisfaction guarantee. If you are not fully satisfied with your purchase, you may contact us to request a full refund of the purchase price within 30 days.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com